Returns & Refunds Policy

Last updated: 11 October 2026

At Norte Mar, we want you to feel confident shopping with us. Our clothing is produced on demand, and we aim to make returns, cancellations and refunds as straightforward as possible.

1. Right of Withdrawal — 14 Days

If you are a consumer in Norway, the European Union or another country where a statutory right of withdrawal applies, you may generally cancel an eligible online purchase within 14 days after receiving your order, without giving a reason.

To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.

Email nortemar.heritage@gmail.com with your order number and a clear statement that you wish to cancel your purchase. You may also use the withdrawal form at the end of this policy.

You do not need our approval to exercise a valid statutory right of withdrawal.

After notifying us, you must send the goods back within 14 days.

2. Return Conditions

You may inspect and try on clothing as you would in a physical store.

Please return items clean, with any original tags and packaging where reasonably possible.

You may be responsible for a reduction in the item's value if it has been handled more than necessary to establish its nature, characteristics and fit, as permitted by applicable law.

Missing original packaging does not automatically remove your statutory withdrawal rights.

3. Return Shipping

For change-of-mind returns, you are responsible for the direct cost of return postage where permitted by applicable law.

Please contact us before shipping your return so we can provide the correct return instructions.

Return address:

Norte Mar / Diaconu Tjenester

Høgtunveien 2E 

1383, Asker
Norway

If you are returning goods from outside Norway, international shipping and customs requirements may apply. Please contact us for guidance before posting your parcel.

4. Refunds

For a valid statutory withdrawal, we will refund the amount paid for the returned products and the original standard delivery charge, where required by applicable law.

Any additional amount paid for a premium or express delivery option beyond standard delivery is not normally refundable.

We will issue the refund within 14 days after being informed of your withdrawal. We may withhold the refund until we have received the returned goods or you have provided evidence of sending them back, whichever happens first.

Refunds will normally be made using your original payment method, unless otherwise agreed, without a refund processing fee.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at nortemar.heritage@gmail.com as soon as possible.

Include your order number, a description of the issue and photographs if available.

We will review the issue and provide an appropriate remedy, such as repair, replacement, price reduction or refund, in accordance with applicable consumer protection law.

Where required by law, we will cover necessary return shipping costs for defective or incorrectly supplied products.

Your statutory rights relating to defective or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by that period.

6. Made-to-Order Products

Norte Mar products are produced on demand to reduce unnecessary inventory and waste.

Being produced on demand does not, by itself, remove statutory withdrawal rights.

Products genuinely made to an individual customer's specifications or clearly personalised may qualify for an exception where applicable law permits. Any such exception will be communicated before purchase.

7. Exchanges

If you would like another size or colour, please contact us.

Because our products are produced on demand, direct exchanges may not always be available. Where appropriate, you can exercise your applicable return rights and place a new order.

8. Cancellation Before Shipment

If you need to cancel or change an order, please contact us as soon as possible.

We will try to accommodate your request, but changes may not be possible once production has started.

This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

9. Withdrawal Form

You may use the following form to notify us that you wish to withdraw from your purchase. Using this form is optional; a clear email is sufficient.

To: nortemar.heritage@gmail.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

• Order number:

• Product(s):

• Ordered on:

• Received on:

• Customer name:

• Customer address:

• Date:

10. Contact

Norte Mar
Operated by Diaconu Tjenester, Norway
Email: nortemar.heritage@gmail.com

This policy does not restrict any mandatory consumer rights under applicable law.